Strengthen customer relationships across all touch points
With dsb fly, you maximise the customer lifetime value. With our ecosystem you accompany customers along the complete life cycle at all touch points. You benefit from a cross-media comprehensive view of each individual user. You know what your customer needs at any given moment and how to assist them.
All customer transactions are available in the user-administered customer account. From address and account changes to support inquiries, complaints, and invoice downloads – via self-services, you are available to your customers 24/7.
Reduce the number of emails that your service agents manually respond to. dsb fly offers you an email tool that automatically categorises messages and sends dynamic responses.
With the web interface, service personnel have all the information at their fingertips. They can handle phone, email, chat, and social media inquiries and make immediate updates. Thanks to user-friendly input forms, your employees can start right away. Your agents receive tailored offers to prevent cancellations or targeted cross-selling and upselling offers.
This saves time and reduces the risk of errors. Your service agents have all the information in one system and don’t need to switch between different applications.
Benefit from a powerful contact management system and automated back-office processes.
fly care is used by leading brands and renowned media companies in Europe.